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Dear (%CustomerFirst%):

Thank you for inviting us into your home and giving us the opportunity to work with you. This e-mail will help you prepare for the installation of your new California Closets organizational system.  Your installation is scheduled for (%ApptDate%) with an arrival time of (%ApptTime%).

To assist us in delivering your new system:

  • Please ensure that all of your personal items are removed from the installation area. 
  • For safety reasons, we request that you keep children and pets out of the work area during the installation.
  • Please allow our Installation Technicians to enter your home through the entrance that is nearest the driveway so they can unload their materials and tools.
  • If you are available at the completion of your installation, our Installation Technician would be pleased to demonstrate the adjustability and functionality of your new system and review key warranty and care information.
  • Please be prepared to settle your balance with your Installation Technician when the installation is completed.  If you will not be available at the time of your installation, please contact our accounting department at (%FranchisePhoneMain%) to make other arrangements.

Prior to your scheduled installation, you will receive a call from our office to confirm the arrival time of our Installation Technician. Soon after your installation, you will be contacted by an outside survey company to request feedback on your overall experience with California Closets. We strive for continuous improvement in all that we do and your valuable feedback will assist us in providing you and future clients the best possible products and services.

Thank you, again, for your business. We hope you enjoy your new California Closets system for years to come.

Regards,

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California Closets of (%FranchiseName%)
(%FranchisePhoneMain%)

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